Modem - FAQ
How do I dial
in?
You may dial in from the following phone numbers.
You can use these numbers anywhere in the world, provided that you pay long-distance
charges. Modem speeds may vary on the condition of the phone lines and types of
modems.
What can
I do about busy signals?
Busy signals come in two speeds, fast and slow.
- Fast busy signals mean that the phone network itself is busy. Even if all our phones
were free, it isn't something that we can fix.
- Slow busy signals mean that our phones are all busy, and you should try again
later.
The
number I dialed won't connect!
If you cannot connect, call technical support at 877-874-4266.
Can I
really get 56k speeds?
The ability to get 56k speeds depends on your phone lines. If you have older wiring in
your home, or there are many switches between you and our modems, it may lower the speed
at which you are able to connect. Your phone line simply may not be capable of such
speeds. Depending on your operating system, the rate shown may not be accurate. The best
way to check is to download a large file and see how fast it shows.
What is
v.90?
v.90 is the standard for high speed modem connections which is approved by the ITU.
What is
v.92?
v.92 is the new dial-up modem standard that is being worked on by the ITU.
The standard provides for an increase in upload speeds, quicker connect times
and a modem-on-hold feature that allows the modem to work in conjunction with call waiting
provided by the phone company.
Does
BooNet support v.92 modems?
v.92 is not currently available.
Why do I
keep getting disconnected?
There are a few reasons:
- Speed: When connecting, the server will negotiate speeds with your modem several times.
Sometimes during this process, interference can cause you to get disconnected. With the
new phone numbers, the speed and bandwidth are increased by 20%-40% over the old numbers.
Try setting your modem to a lower connection speed. To do this, go to Start, then
Settings, then Control Panel, then Modems. Next, click on Properties and change the
maximum speed to a lower setting.
- Inactivity: If you are not using your connection, and just sitting on the line, you will
be disconnected.
- Software: Your software may be misconfigured.
- Call waiting: You may be getting a call, and the modem interprets the noise as a signal
to disconnect.
- Temperature: Yes, temperature. As the weather changes, the phone wires expand or
contract depending on the temperature. This may cause line noise.
- Modem String: Sometimes when you have trouble dialing in, or staying connected it is
because the modem is not communicating with BooNets servers in the correct way. Click here to see which modem strings you could use for
your modem to try and fix connection issue.