Billing - FAQ
Can
I activate my BooNet account over the
Internet?
If you sign-up online and
choose
to pay with a credit card or electronic check, your account will be ready
right away. If you prefer to pay by check, you will be contacted by a
customer
service representative who will activate your account. You can also
call
any time during the hours of 8am-10pm Monday through Friday, at 877-874-4266
for instant activation.
When
do I get my first bill?
You will receive a welcome
package
in a few days. Your invoice will be included in this
package.
Once
I sign up, how long does it take before I can use
BooNet?
Once you receive confirmation
that your selected username and password is available from either the
online signup program or from one of our customer representatives, your
BooNet account will be setup and activated within 10
minutes.
How
often will I be billed?
You will be billed at the end
of your paid service. Depeding on the pricing plan you select, you may
be billed as often as once a month or as little as once every three years.
Click here
to view our pricing plans. At any time, if your account
is current, you may select any of the BooNet pre-payment options or pay
monthly by check, electronic check, or by credit card.
Is
there a setup fee?
No. There are no additional
fees to sign up with BooNet.
Do
you provide software?
Yes. We provide fully licensed
versions of Netscape Navigator, Internet Explorer, and Eudora Email for
the Macintosh or the PC.
If
I already have another provider, can I use BooNet for email
only?
Yes. We do offer an email only
service. You can call us at 877-874-4266 for details, and
to arrange for service.
Do
you have roaming?
BooNet is a regional Internet
Service Provider. We currently provide service in the Washington, DC metro
areas, Baltimore, Richmond, Norfolk, Delaware, and areas of Pennsylvania. If you are local to BooNet and
wish to check email from outside the area, we can accommodate that request
via web based mail at http://webmail.boo.net. For more information,
please call us at 877-874-4266 for
details.
Why
do I want to use BooNet?
BooNet offers excellent service
at very competitive prices. We think that once you start, you'll wish you
joined sooner. BooNet maintains a customer to modem ratio of 6 to 1.
What this means is that you can get on when you want to. Combined with
our low prices, we can't understand why you'd want to use anyone
else!
Can I pay by Credit
Card?
Yes you can pay for your
BooNet internet service with either a Mastercard or Visa.
Unfortunately,
at this time BooNet can only accept payments for monthly charges and past
due amounts. BooNet can set up your account to be charged against
your credit card each month. This saves on postage and effort! Your
account
will always be current.
Where can I send my check for services?
Don't forget to write your account name/number on your check and then mail it to BooNet, Inc., 808 Priscilla Street, Salisbury, MD 21804.